1. Shipping Policy
Last updated: 23 August 2026
At Lucy Australia, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through www.lucyaustralia.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the order and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may occasionally vary due to carrier delays, peak sale periods, public holidays, incorrect address details or other circumstances outside our reasonable control.
Direct supplier shipping
Some Lucy Australia products may be shipped directly from our suppliers.
Rather than having an item sent to us first and then forwarded to you, your order may be dispatched directly from the supplier to your delivery address.
As a result, some parcels may be shipped from overseas, including from China.
This helps reduce unnecessary handling and allows us to begin the delivery process as efficiently as possible.
Shipping carriers
We offer free shipping across Australia.
Depending on the product, dispatch location and delivery address, your order may be handled by Australia Post, a local delivery partner or an international shipping partner.
Where tracking is available, you will receive your tracking details after your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within Australia, unless clearly stated otherwise at checkout.
Incorrect shipping details
Please check that your shipping details are correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number and the email address used to place your order.
We will review the shipment and help you with the appropriate next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household, neighbours or the relevant delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the delivery information and work with you to determine the appropriate next steps.
Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Questions
If you have any questions about shipping or your order, please contact us at: