6. Payment Policy
Last updated: 23 August 2026
At Lucy Australia, we aim to make checkout simple, clear and secure.
This Payment Policy applies to purchases made through www.lucyaustralia.com.
Accepted payment methods
We accept the payment methods available at checkout.
Depending on availability, these may include:
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Credit or debit card
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods displayed at checkout
Available payment methods may vary depending on your device, location and the payment options available at the time of purchase.
Secure checkout
Payments are processed through secure third-party payment providers.
Lucy Australia does not directly store your full credit or debit card details.
Payment information is processed by the relevant payment provider in accordance with its applicable security and privacy practices.
Payment authorisation
By placing an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
Your order can only be processed once the required payment has been successfully authorised.
If your payment is declined or cannot be authorised, your order may not be processed.
Currency
Prices on the Australian Lucy Australia store are displayed in Australian dollars (AUD) unless clearly stated otherwise.
Your bank, card issuer or payment provider may apply additional transaction, conversion or other fees depending on your payment method or account.
Any fees charged independently by your bank, card issuer or payment provider are outside the control of Lucy Australia.
Payment issues
If you experience an issue while making a payment, please check that your payment and billing information has been entered correctly.
You may also need to contact your bank, card issuer or payment provider if a transaction is declined or cannot be completed.
If you believe there is an issue with your Lucy Australia order or checkout, please contact us at:
Please include your name and, if an order was created, your order number so we can assist you.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.
For further information about refunds, please refer to our Returns and Refund Policy.
Nothing in this Payment Policy limits any rights or remedies you may have under the Australian Consumer Law.
Contact us
For questions about payments or your order, please contact:
Lucy Australia
Email: info@lucyaustralia.com
Website: www.lucyaustralia.com