5. Contact Information
Last updated: 23 August 2026
This page provides the contact information for Lucy Australia.
Store details
Store name: Lucy Australia
Website: www.lucyaustralia.com
Customer support email: info@lucyaustralia.com
Customer service
If you have a question about your order, shipping, returns, sizing, payments or anything else, please contact us at:
To help us assist you as quickly as possible, please include:
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Your full name
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Your order number, if applicable
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The email address used for your order
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A clear description of your question or issue
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Photos, if your message relates to a product issue
Response times
We do our best to respond as quickly as possible.
During busy periods, sale periods or Australian public holidays, response times may be a little longer than usual.
Our customer support approach
At Lucy Australia, our goal is to provide clear, fair and helpful support.
If there is an issue with your order, please contact us so we can review the situation and work with you to find a suitable solution.
Important notice
The information on our website is provided for general shopping and product information purposes.
We do our best to ensure that the information on www.lucyaustralia.com is accurate and up to date, but errors may occasionally occur.
If you notice an error or have any questions, please contact us at: