4. Terms of Service
Last updated: 23 August 2026
Welcome to Lucy Australia.
These Terms of Service apply to your use of www.lucyaustralia.com and purchases made through our website.
By accessing or using our website or placing an order with us, you agree to these Terms of Service.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
Online store terms
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or legal guardian to use this website.
You must not use our website or products for any unlawful or unauthorised purpose.
Product information
We do our best to ensure that product descriptions, colours, sizes, images and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings and lighting.
We may update product information, availability and pricing from time to time.
Nothing in this section limits any rights you may have where a product does not match its description or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Pricing
Unless otherwise stated, prices displayed on our Australian store are in Australian dollars (AUD).
Prices may change from time to time. Any price changes will not affect orders that have already been accepted, except where permitted by law.
We may correct genuine pricing, product information or availability errors on our website.
If an order is affected by an obvious pricing or listing error, we may contact you before fulfilling the order to explain the issue and provide the available options.
Where we cancel an affected order after payment has already been received, the amount paid for the cancelled order will be refunded to the original payment method.
Orders
When placing an order, you agree to provide accurate, current and complete information.
After placing your order, you will normally receive an order confirmation by email.
We may need to review an order before it is processed or dispatched, particularly where there is an issue relating to payment, stock availability, pricing, delivery information or suspected fraudulent activity.
Refusal or cancellation of orders
We may refuse, cancel or limit an order where there is a legitimate reason to do so, including:
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Incorrect or incomplete customer information
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Payment authorisation issues
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Suspected fraud or unauthorised transactions
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Product availability issues
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Obvious pricing or listing errors
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Unusual or suspicious order activity
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Circumstances that prevent us from reasonably fulfilling the order
If Lucy Australia cancels an order after payment has been received and no goods are supplied, we will refund the applicable amount to the original payment method.
Nothing in this section limits your rights under the Australian Consumer Law.
Shipping
Order processing and delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Some Lucy Australia products may be dispatched directly by our suppliers, including suppliers located overseas such as in China.
Please refer to our Shipping Policy for information about processing times, estimated delivery times, shipping arrangements and direct supplier fulfilment.
Returns and refunds
Returns, exchanges and refunds are handled in accordance with our Returns and Refund Policy.
Our voluntary return policies are provided in addition to any rights you may have under the Australian Consumer Law.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Payment
We accept the secure payment methods displayed at checkout.
Depending on availability, these may include credit or debit cards, Apple Pay, Google Pay, Shop Pay and other payment options.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.
Payments may be processed by third-party payment providers in accordance with their applicable terms and privacy practices.
Account information
You agree to provide current, complete and accurate account, billing, contact and shipping information when making a purchase.
If you create an account on our website, you are responsible for keeping your login details confidential and for taking reasonable steps to prevent unauthorised access to your account.
If you believe your account has been accessed without permission, please contact us as soon as possible.
Intellectual property and website content
Unless otherwise stated, the content available through the Lucy Australia website, including our branding, logos, text, graphics, website design and original content, is owned by or licensed to Lucy Australia and is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish or commercially exploit our protected content without permission, except where permitted by law.
Third-party product images, trademarks or other content remain the property of their respective owners where applicable.
Prohibited use
You must not use our website:
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For unlawful or fraudulent purposes
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In violation of applicable laws or regulations
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To infringe intellectual property or other legal rights
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To introduce viruses, malware or other harmful code
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To unlawfully collect or misuse another person's personal information
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To interfere with the security, operation or performance of our website
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To provide deliberately false, fraudulent or misleading information
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To attempt to gain unauthorised access to our website, systems or accounts
We may restrict access to our website where reasonably necessary to protect Lucy Australia, our customers or our systems.
Third-party services and links
Our website may contain links to third-party websites or provide access to services operated by third parties.
Lucy Australia does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Your use of third-party websites or services may be subject to separate terms and privacy policies.
Nothing in this section excludes any liability that Lucy Australia cannot lawfully exclude.
Limitation of liability
To the maximum extent permitted by law, Lucy Australia will not be liable for losses that are indirect or consequential and that are not reasonably foreseeable as a result of your use of our website.
However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable Australian law.
Where our liability can lawfully be limited, it will be limited only to the extent permitted by applicable law.
Indemnity
To the extent permitted by law, you agree to indemnify Lucy Australia against reasonable losses, liabilities, claims or expenses arising directly from your unlawful use of our website, your material breach of these Terms of Service, or your infringement of another person's legal rights.
This section does not apply to the extent that a loss or liability was caused or contributed to by Lucy Australia, and does not exclude or limit any rights or remedies available to you under applicable law.
Privacy
Our collection, use and handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable law.
Changes to these Terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
Changes will apply from the date the updated Terms are published and will not retrospectively remove rights that have already arisen under an existing purchase or applicable law.
Governing law
These Terms of Service are governed by the applicable laws of Australia and the state or territory whose laws apply to the relevant transaction.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
Contact us
If you have any questions about these Terms of Service, please contact us:
Lucy Australia
Email: info@lucyaustralia.com
Website: www.lucyaustralia.com