3. Privacy Policy
Last updated: 23 August 2026
This Privacy Policy describes how Lucy Australia collects, uses, stores and shares your personal information when you visit, use our services or make a purchase through www.lucyaustralia.com.
Information we collect
When you visit our website, contact us or place an order, we may collect personal information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order and purchase details
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Payment confirmation and transaction information
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Device and browser information
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IP address
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Website activity, such as pages viewed, products viewed and products added to your cart
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Communications you send to our customer service team
We collect information that is reasonably necessary to operate our store, process and deliver orders, provide customer service, maintain the security of our website and improve our services.
How we use your information
We may use your personal information to:
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Process and fulfil your orders
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Send order confirmations, delivery information and shipping updates
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Respond to customer service enquiries
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Manage returns, refunds and exchanges
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Provide and improve our website and shopping experience
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Detect and prevent fraud, misuse and security issues
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Send marketing communications where you have consented to receive them or where otherwise permitted by law
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Maintain appropriate business and transaction records
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Comply with applicable legal, regulatory, accounting and tax obligations
Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to offer and sell our products and services to you.
Your personal information may be processed or stored through Shopify's systems, databases and applications in accordance with Shopify's own privacy practices.
Payments
Payments are processed through secure third-party payment providers.
Lucy Australia does not directly store your full credit or debit card details.
Depending on the payment method you choose at checkout, your payment information may be processed by payment providers, card networks or payment services such as Apple Pay, Google Pay, Shop Pay or other payment options made available through our checkout.
Sharing your information
We may share personal information with service providers and business partners where reasonably necessary to operate our store and provide our services.
These may include:
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Shopify
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Payment processors and payment providers
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Shipping carriers and delivery partners
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Suppliers and fulfilment partners
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Customer service providers
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Email and marketing service providers
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Analytics, advertising and website performance providers
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Fraud prevention and security providers
We only share information that is reasonably necessary for the relevant service, business purpose or legal requirement.
We may also disclose personal information where required or authorised by law.
Overseas suppliers and service providers
Some of our suppliers, fulfilment partners and service providers are located outside Australia.
Because some Lucy Australia orders may be fulfilled and shipped directly by overseas suppliers, including suppliers located in China, we may need to provide them with information necessary to fulfil and deliver your order.
This information may include your:
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Name
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Shipping address
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Contact details where required for delivery
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Products ordered
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Other order information reasonably necessary to fulfil your purchase
Your personal information may also be processed or stored outside Australia where we use international technology, payment, ecommerce, analytics or other service providers.
Where applicable, we take reasonable steps in relation to the handling of personal information by overseas recipients in accordance with applicable Australian privacy requirements.
Marketing communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications from Lucy Australia, we may send you information about new arrivals, offers, clearance events and store news.
We send electronic marketing communications in accordance with applicable Australian requirements.
You can unsubscribe at any time by using the unsubscribe link provided in our marketing emails or by contacting us at:
We will process unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing communications does not prevent us from sending you non-marketing communications that are necessary in connection with an order, transaction or customer service request.
Cookies and similar technologies
Our website uses, or may use, cookies and similar technologies to operate the website, remember preferences, support checkout functionality, understand how visitors use our website and support analytics and advertising.
Some cookies are necessary for the website to function correctly.
Depending on the cookies and technologies used, information about your device and browsing activity may be collected by us or by third-party service providers.
You can control or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We also use established ecommerce, payment and service providers to assist us in securely operating our store.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Data retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, resolving disputes and meeting applicable legal, accounting and tax obligations.
When personal information is no longer reasonably required, we will handle it in accordance with applicable legal requirements.
Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
Depending on applicable law and the circumstances of your request, additional privacy rights may also be available to you.
To make a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
Privacy concerns and complaints
If you have a question or concern about how Lucy Australia handles your personal information, please contact us at:
We will review your enquiry or complaint and aim to respond appropriately.
Third-party links
Our website may contain links to websites or services operated by third parties.
Lucy Australia is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information of any third-party website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.
The latest version will be published on this page with an updated revision date.
Contact us
For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:
Lucy Australia
Email: info@lucyaustralia.com
Website: www.lucyaustralia.com